Before Sending Us Your Tool

Please check below to see if you can save time and trouble-shoot the tool yourself.

Issue: The tool runs intermittently

If your tool is a corded rotary tool, check the brushes first. After 50 to 60 hours of use the carbon motor brushed will likely need to be replaced. Unplug the tool, open the brush caps and remove the carbon brushes from the holders. If there is less than 1/8"of carbon left on either brush, they both should be replaced. Brushes need to be replaced in pairs even if one brush is more worn than the other. Please refer to your owner's manual for more information on motor brushes and replacement instructions. If you have a cordless rotary tool, be sure the battery is placed all the way into the tool body and locked into place. If you have a cordless rotary tool, be sure the battery is placed all the way into the tool body and locked into place.

Issue: The tool does not run at all.

Double check your electrical outlet by plugging a known working item (such as a light or radio) into the outlet to test for electrical service.

Issue: The tool seems "sluggish" or labors to achieve the desired speed.

Fine particles and sawdust can enter the tool causing it loss of performance. Unplug the tool and "blow out" the tool using dry compressed air to clean out ventilation openings and switch levers of foreign matter. Note: Do not attempt to clean by putting pointed objects through openings in the tool.

Issue: Tool will not hold accessory securely in tool.

Determine that the collet matches the shank size of the accessory you are trying to use. Dremel has four different size collets to accommodate different shank sizes. Dremel also offers the Dremel Chuck that allows you to quickly change accessories with different size shanks without the use of any collet.

Returning a Tool For Service

When shipping your corded rotary tool, please package the tool only (not the storage case or accessories). When shipping your cordless tool, please include the tool, battery and charger for a complete system analysis and repair. Package the returned items to protect them in shipment and be sure to include a copy of your dated proof of purchase, a written statement describing the problem you are having and your name, address and daytime telephone number. Dremel recommends that the package be properly insured against loss or accidental damage for which we cannot be responsible.

Repair Time and charges

The following information pertains only to repairs made at USA Service Centers: All repairs are performed within two business days of receipt of your tool. If a price quotation is requested on a repair, no action will be taken until authorization is obtained. Prices stated are maximum repair charges for non-warranty repairs. If the repair is minor, the charges will be based on time and materials and will result on lower charge.

Parts Ordering

Most repair parts can be ordered from the Dremel Service Centers listed. Call the appropriate Service Center for availability and pricing. Be sure to have the model number and type number (usually found on the tool's nameplate) of your tool handy when calling. Please allow 5 to 7 days for delivery. No COD. Please have your credit card handy when calling. Parts prices are subject to change without notice.