Frequently Asked Questions
FAQ | Digilab to 3PI
Starting November 1, 2021, Dremel DigiLab 3D printers and accessories will be available through 3PI Tech Solutions. Please visit www.3PITech.com for news and details on Dremel DigiLab 3D printers and to find out how Dremel DigiLab 3D printers can benefit you.
Bosch has licensed its Dremel DigiLab brand to 3PI Tech Solutions, Inc. for use their 3D printers, filaments and accessories. We believe our users will benefit from the higher focus on 3D printers and printing technology that 3PI can provide. Customers can expect the same great service, reliability and quality they have come to know to continue into the future.
3PI Tech Solutions, Inc. is the company that has licensed the right to use the Dremel DigiLab brand with its 3D printers, filaments and accessories. 3PI is dedicated to the 3D printing industry and has the passion, extensive knowledge and experience to provide high quality 3D printing products to educators and consumers.
We are making these changes so that we can focus on delivering new innovation and performance in the power tool industry while at the same time ensuring that 3D printers and accessories bearing the Dremel DigiLab name continue to deliver the performance and features our customers have come to expect.
You can expect the same friendly and trained 3D experts that have serviced your 3D printer needs in the past. Dremel has licensed the rights to sell our printers to 3PI Tech Solutions, however the repair and service of Dremel 3D printers remains with Dremel. Dremel 3D printer customer service can be reached by calling at 1-844-437-6533 or by going to Dremel.com for your preferred contact method.
The same friendly and trained 3D experts will continue to be available and can be reached by calling 1-844-437-6533 or by visiting https://us.dremel.com/en_US/customer-support for your preferred contact method.
The same friendly and trained 3D experts are awaiting your parts orders. These orders can be placed via credit card by contacting us at 1-844-437-6533.
FAQ | Dremel 3D Printer
Build quality depends on a number of factors such as layer thickness and build environment. The Dremel printers (3D20 & 3D40) extrude filament into layers as thick as a sheet of paper, a best-in-class 100 microns (0.10mm) thick. The printers also have an active cooling fan which helps to evenly cool filament and reduce warping. Their designed to provide a fully enclosed build environment and gripped feet for stability. Lastly, an important factor is the quality of the filament used. Always use Dremel filament with Dremel's printers for the best quality.
3D20: Maximum build volume is 9” x 5.9” x 5.5” (230mm x 150mm x 140mm).
3D40: Maximum build volume is 10” x 6” x 6.7” (254mm x 154mm x 170mm). 30% larger than the 3D20.
Dremel PLA filament is manufactured to provide the highest quality during operation and will help your Dremel 3D printer run smooth.
Yes. All Dremel PLA is compatible with the Dremel 3D printers.
You should only use Dremel PLA filament. Other filament may cause damage to the Dremel 3D printers and will void the warranty.
The Dremel Idea Builder Printer (3D20 & 3D40) are high quality 3D printer that goes above and beyond to mentor users through the 3D building process and introduce users to methods for turning their ideas into reality. The Dremel 3D Builder builds in 3D which means instead of putting ink onto a flat surface like in regular printing, it builds up material in three dimensions to create an object. It heats plastic filament and then draws it out in very fine layers.
You can also prepare files in any design software, but will need to save the file as a .g3drem (3D20) or .3dremel (3D40) with 3D Builder.
The extruder may have skipped off the track as a result of the build platform not being level or due to a buildup of excess filament around the extruder tip. The Dremel 3D printer did not detect this skip and is one step ahead of the extruder. If this happens you should stop building and see instructions on cleaning the extruder tip and leveling the build platform.
It is possible that the motors are not running correctly or that the model file is corrupted. If you are using an SD card or USB flash drive, attempt the official Dremel Test Print through your computer software. If you are using the computer software, attempt to load the test print via SD card or USB flash drive. If you are still unable to move the extruder, check your printer for firmware updates by running the updater in the Dremel 3D software. If the steps above do not resolve the issue, please contact Dremel's customer service department for service information or visit the Support page on Dremel3D.com
This may be the result of a build failure or a poorly constructed file. The building process may have been interrupted by the computer disconnecting, or by removing the SD card/USB flash drive during the building process. Run the Dremel Test Print to verify that your printer is working correctly, allowing the print to finish completely before disconnecting it.
Clean the Dremel 3D Idea Builder's exterior with a lint free cloth. Clear the outer surfaces of any debris that is visible. To avoid damaging your Dremel 3D printer do not use water, chemicals or other cleaners on the printer. Always check to ensure the extruder nozzle is clear of debris using common needlenose plyers. Also be sure to change the build tape at regular intervals.
You can register your Dremel 3D Idea Builder by following the instructions on our registration page.
Supports are designed to be easy to remove and they should leave minimal marks on your print, however if you find some marks you can sand them with fine sanding paper.
No, both of Dremel's 3D Idea Builders (3D20 & 3D40) are constructed with single extruder systems.
The 3D40 Printer comes with benefit of "Quik Level TM", which is a feature that is capable of detecting the position of the build platfe with the use of smart sensor technology, and guides you through the process to achieve perfect positioning of the build plate.
Print Studio is developed in co-operation with Autodesk, allowing you more functionality and assistance to achieve the best possible prints.
Please refer to our **design tool** section. It will provide simple step-by-step insturctions on how to get started.
If your model is too big and resizing is not an option, you can use the "Plane Cut" function, which will allow you to print models in two parts and you can glue them together afterwards.
Please use Print Studio and use Automatic Repair function, which will resolve your issue.
In order to achieve the best printing position for your model, you can use the "Automatic Layout" function in Print Studio
Print Studio will automatically add supports to ensure good build quality, however if you would like to delete the supports before slicing, go a step back to "supports" section and delete them, Print Studio will not add them again.
This pre-print activity allows the extruder to flush out any old filament that may not stick properly during your print. By purging this material, you are printing with filament at the optimal print tempatures, providng maximum hold with the first layer of the print.