Which browser should I use for MyDremel?

In general, MyDremel can be used with all browsers. However, we recommend that the latest version of the browser always be used. Since October 2018, for security reasons we have excluded very old browser versions (2010-2014). This means that these browser versions no longer have access to MyDremel: • Internet Explorer <=8 • Android < 4.4 • Safari < 7

Why should I register for MyDremel?

MyDremel offers an extended warranty period of 3 instead of 2 years on your newly purchased Dremel tools.

What do I do if I have forgotten my password?

The log-in or registration window has the function "Forgotten password".

What do I do if I have reset my password, but have not received a confirmation mail?

In most cases, this is because the mail containing the confirmation link was automatically placed in the spam directory. So please have a look there. If the e-mail is not in the spam directory, please simply contact us via the MyDremel contact form.

Must I register in order to be able to use MyDremel?

Registration is required for participation in MyDremel and for the warranty extension.

How can I cancel my account with MyDremel?

Log into MyDremel. In your personal profile under "Account and personal data" you can cancel your MyDremel account. But please bear in mind that we cannot cancel your MyDremel account during a warranty extension.

What details must I give when registering?

For registration, a valid e-mail address and a password are required. Entering a user name is optional.

Why isn’t MyDremel available in my country?

Since we want to guarantee you a fast service procedure in a repair case, we can provide MyDremel only in countries with their own service centre. Unfortunately, we don’t have a service centre in every country. Exceptions are Ireland (users can register in UK) and Luxembourg (users can register in France or Germany).

Are there advantages if I give my telephone number?

If you give your telephone number, we will be able to contact you in event of any queries, e.g. regarding a repair or participation in a promotion, and thus maintain the excellent service quality.

Can I link my account to my Facebook account?

No, unfortunately you cannot register with your existing Facebook account.

Where can I give you my feedback on MyDremel?

With the contact form on MyDremel, you can contact us to give feedback and suggestions for improvements quickly and without problem.

What do I do if I have not received a confirmation mail with the activation link?

In most cases, this is because the mail containing the activation link was automatically placed in the spam directory. So please have a look there. If the e-mail is not in the spam directory, please simply contact us via the MyDremel contact form.

I am registered with MyDremel, but I can no longer log in although the e-mail and password are correct.

In most cases, this is because for some time now a Dremel ID has been required, in addition to the MyDremel account, in order to log in. The advantage here is that you can access all Dremel applications with the same access data. However, for this purpose you have to briefly log in again. Simply go to the "Registration" window on MyDremel and register with the e-mail address that you also use for your MyDremel account so that we can merge your data (warranty extensions, etc.). After you have registered for a Dremel ID, you will receive an e-mail with the activation link. After you have clicked on this link, you can log in to MyDremel in the normal way.

How can I change my personal data on My Dremel?

After logging in, please click on "My MyDremel account", the following page will then open: "My personal data". There you can change all the settings as you wish. After completing the changes, please save by clicking below.

Is it possible to change the e-mail address of an existing MyDremel account manually afterwards?

Yes. You can change your e-mail address manually under "My MyDremel account".

Can I also register tools from manufacturers other than Dremel?

Also tools from other manufacturers can be registered on MyDremel. However, the warranty extension and other services and information apply only for Dremel tools.

Can I purchase spare parts on MyDremel?

No. You can get the appropriate spare parts for your tools in the spare parts shop, which can be found at Dremel.com under Service.

Can I purchase required tools and material on MyDremel?

The purchase of tools and material is not possible on MyDremel.

Where can I obtain recommendations for tools required for my project?

For questions on the appropriate tool, you should preferably contact our Service via our Service Hotline directly, or contact your trusted dealer directly.

What is the advantage of registering my tool with MyDremel?

When you register a newly purchased Dremel tool, your warranty is extended from 2 to 3 years

How do I delete one of my registered tools from MyDremel?

Under "My tools" you can delete the respective tool via "Process page". Should you accidentally delete a tool that was registered for a warranty extension, you can still find the most important data of the warranty extension in the overview under "Warranty extension".

Does the 3-year warranty also apply to promotional tools?

Yes, promotional tools can also be registered on MyDremel.

Does the 3-year warranty also apply to replacement tools?

The 3-year warranty for replaced tools will be transferred to the replacement tool. Accordingly, the users have to replace the serial number of the retained tool with that of the replacement tool in their Tools area.

Via which channels can I contact your Support?

You can contact our Support via the contact form or our Service Hotline. You can find both on MyDremel under Service.

Who can assist me with questions on the use of Dremel tools?

For questions on our Dremel tools, our Service Hotline will be pleased to assist you.

How can I get answers to questions concerning data protection?

For questions concerning data protection, please feel free to contact our Service Hotline. They will forward your question to the respective department.

Where can the legal documents be found?

You will find the imprint on the MyDremel homepage in the footer. You will find the data protection information in the footer. You will find the General Terms and Conditions of Business directly on the MyDremel homepage on dremel.com under MyDremel.

Where can I register my tool in order to get the warranty extension?

The link for registration on our "MyDremel" portal for warranty extension of Dremel tools is: www.dremel.com/mydremel

How long is the general manufacturer's warranty period?

The manufacturer's warranty period for the private end user is 2 years.

How can the customer extend his warranty for a Dremel tool?

The warranty can be extended for Dremel tools via MyDremel. For this purpose, it is necessary to register on MyDremel.

Which tools can I register for a warranty extension?

All Dremel tools with the exception of 3D printers

Are batteries, charging units or delivered accessories excluded from the warranty extension?

These products are excluded from the warranty extension.

When must the guarantee extension be registered?

Up to 4 weeks after purchase. The date on the receipt is decisive.

How can I print out my warranty certificate?

You will find the warranty certificate in MyDremel under "My tools", click on "Warranty extensions". When you click on the respective tool, you will go directly to the warranty certificate. The PDF document opens automatically and you can print out the warranty certificate.

The data on my warranty certificate are incorrect. What must I do?

If only the name of the tool is incorrect, but the bare tool and serial number are correct, you needn't do anything. If these two important numbers are incorrect, please contact our Service Hotline

I got my tool in a competition/promotion. I therefore do not have a receipt. Can I still extend the warranty?

Yes, you can still extend the warranty of your tool. Instead of the purchase receipt, simply upload your prize confirmation/promotion participation confirmation. This will be accepted in place of a receipt.

I cannot call up the warranty certificate./ Despite completing my registration, I have not received a certificate.

There seems to be a technical problem here. Please contact our Service via the Service Hotline.

I cannot register my tool. Already with the first step, an error message appears.

The tool does not seem to be entered completely in our database. We will track these attempts (e-mail, bare tool number, date). You will receive an e-mail as soon as it is possible to register the tool, and will also be able to register the tool after expiry of the 4-week deadline.

Why must I give personal data when I register my tool?

To ensure a smooth process for the warranty extension, it is necessary to ask for certain information. Product-specific data are required in order to prevent an incorrect entry or to identify the tool exactly. Personal data are required in order to assign the registered tool to a real person. This is necessary in order to prevent or clarify incorrect entries or the misuse of product information by third parties. The personal data will not be used for marketing purposes without a declaration of consent . Should you have any further questions regarding certain information, please feel free to contact our Service Hotline.

Is it mandatory to consent to marketing permission in case of warranty extension?

Yes, it is mandatory to consent to marketing permission in case of warranty extension. We offer the user added value (extended warranty) in exchange for the marketing rights.

This is annoying for the user. Why do we do it anyway?

It is not really unpleasant for you, you only have to click on a box for the warranty extension. We give you an extended warranty at no additional cost. The extended warranty, on the other hand, will incur additional costs for Dremel Power Tools. In return for free use, we ask you for permission to contact you for marketing purposes.

How often does Dremel contact users for marketing purposes when they grant permissions?

In general, we contact you once or twice a month by e-mail (newsletter). Except for the first month after registration for MyDremel the emails will be more frequent, because we want to help you with tips & tricks to stat with your new tool.

How would Dremel contact users when they grant permissions?

In general, we contact you once or twice a month by e-mail (newsletter). There is no telephone contact. Only in very rare exceptional cases will you be contacted by telephone if we have your telephone number. However, we are also entitled to contact you by post and push notification.

Can I revoke my marketing consent as a user after registration?

Yes, the marketing consent can be revoked at any time by sending us a request by e-mail or by using the "Unsubscribe" function in the newsletter.

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MyDremel

Hi, welcome to MyDremel!

Q: Why should I register for MyDremel?

MyDremel offers an extended warranty period of 3 instead of 2 years on your newly purchased Dremel tools.

Q: What do I do if I have forgotten my password?

The log-in or registration window has the function "Forgotten password".

Q: What do I do if I have reset my password, but have not received a confirmation mail?

In most cases, this is because the mail containing the confirmation link was automatically placed in the spam directory. So please have a look there. If the e-mail is not in the spam directory, please simply contact us via the MyDremel contact form.

Q: Must I register in order to be able to use MyDremel?

Registration is required for participation in MyDremel and for the warranty extension.

Q: How can I cancel my account with MyDremel?

Log into MyDremel. In your personal profile under "Account and personal data" you can cancel your MyDremel account. But please bear in mind that we cannot cancel your MyDremel account during a warranty extension.

Q: What details must I give when registering?

For registration, a valid e-mail address and a password are required. Entering a user name is optional.

Q: Why isn’t MyDremel available in my country?

Since we want to guarantee you a fast service procedure in a repair case, we can provide MyDremel only in countries with their own service centre. Unfortunately, we don’t have a service centre in every country. Exceptions are Ireland (users can register in UK) and Luxembourg (users can register in France or Germany).

Q: Are there advantages if I give my telephone number?

If you give your telephone number, we will be able to contact you in event of any queries, e.g. regarding a repair or participation in a promotion, and thus maintain the excellent service quality.